Everything here applies to orders placed on this shop and delivered in Great Britain (England, Scotland and Wales). We do not currently deliver to Northern Ireland or anywhere outside Great Britain, and checkout will not accept an address we cannot deliver to.
How long it takes
We pack and hand your order to the carrier within 1 to 3 working days.
Most orders then arrive within 5 to 10 working days. At busy periods, and over Christmas and Chinese New Year when our maker's factory closes, delivery can take up to 15 working days.
We would rather give you the honest number now than a flattering one you find out was wrong. We do not offer next-day delivery.
You will get a tracking link by email as soon as your order leaves. If yours is running late we will email you rather than wait for you to chase us.
What it costs
Free delivery on orders of £75 and over.
Below £75, standard delivery is £4.99. Express delivery is £6.99 on any order.
Whatever you choose is shown and charged at checkout, so the total you see is the total you pay.
Where your order ships from
We are a UK company and we hold no stock of our own. Your order is packed and posted directly by the maker, which for most of our range is China. Cutting out the warehouse chain is how we keep the price where it is, and it is also why delivery takes longer than a shop selling from a shed in Leicester. That trade is deliberate, and we would rather you knew it before you bought than after.
Import charges and customs
You will never be asked for extra money on delivery. Any import VAT, duty or courier handling fee on your order is paid by us, not you. Nothing is added after checkout.
If a courier ever asks you to pay something before handing your parcel over, do not pay it. Take a photo, email us at las@zvbrands.co.uk, and we will deal with it and get your parcel released.
If your order has not arrived
If 15 working days have passed since you ordered and nothing has turned up, email las@zvbrands.co.uk with your order number and we will chase the carrier that day.
If it turns out to be lost, we will send a replacement or refund you in full. You will not have to argue for it and we will not ask you to wait another month first.
If you gave us the wrong address
Email us as fast as you can. If the order has not gone out yet we will change it, no problem. Once it has been handed to the carrier we cannot redirect it, and if it comes back to us we will refund you or resend it to the right address.
Your right to cancel
Your legal right to cancel and return an order is separate from all of this, and it is set out in full on our Returns and refunds page.